1/14/2024 0 Comments Zipcar flexWe welcome letters but cannot answer individually. We also noted many complaints about unexpected parking charge notices and poor customer service on internet talkboards. We gather it is working on a resolution in which the app will use GPS information to show the parking rules as a pop-up so users can see the acceptable parking signs in their location. However, we agree this is all very complicated and, interestingly, it followed up with you and asked if there was any way the app could be improved. In this customer’s case, the charges were correctly attributed however, as a gesture of goodwill, we worked to help reduce the penalty charge notice charges and waived the administrative fee.”Īs a result, your final bill is about £80 – considerably lesss than the £600 demanded. One of these rules is that when ending a Flex trip, the car needs to be within the Zipzone and parked legally in accordance with the specific rules to each borough, such as parking in a residents’ bay. with that, we ensure that clear Zipcar Flex parking rules are provided to all our members when booking a vehicle, and can be found throughout their trip via the app and the online help centre. It says: “Transparency and convenience are very important to us. Zipcar insists that different parking rules in London boroughs are made clear to users both through the app and its help centre – with links to the various council websites – and that it does not state that members can park anywhere they like. Zipcar Flex aims to provide a cheap and convenient way for consumers to use cars in the capital. I have since stopped using the service because, in my view, it is not worth it, is misleading and offers poor customer service. This is crazy as the fines come through months late and at the maximum amount. On top of this, it charges an extra £15 each time as a processing fee. I was simply sent an extract from its contract stating that I was liable for the fine. Zipcar customer services told me that in the help area of its website it states that each borough has different parking regulations and that, even though the app marks an area as blue (meaning you are allowed to park there), this is not actually the case.
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